For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenants behalf) the following permitted payments:

Holding deposits (a maximum of 1 weeks rent);
Deposits (a maximum deposit of 5 weeks rent for annual rent below £50,000, or 6 weeks rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. Change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlords loss or the agents reasonably incurred costs); this will be done a pro rate basis.
Utilities, communication services (eg. Telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of Englands annual base percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenants default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.

Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of: The Redress Scheme – MN: PRS042633. The Property Ombudsman – RN: EO2874. Client Money Protection Scheme – AN: A8201. This office is a member of ICO. We protect our deposits with The Deposit Protection Scheme.